Frequently Asked Questions All You Need to Know

If you suspect unauthorized access: (1) Immediately change your password, (2) Enable 2FA if not already active, (3) Contact support immediately via the ticket system, (4) Review recent transactions and notify us of any suspicious activity, (5) Check your email for confirmation of any unauthorized changes. Our security team will investigate and secure your account.

2FA adds an extra security layer to your Kreburg account. When enabled, you'll need to enter a unique code from your authenticator app (Google Authenticator, Authy) in addition to your password when logging in or making withdrawals. We strongly recommend enabling 2FA for enhanced account security.

Kreburg is fully optimized for mobile browsers, providing a seamless experience on smartphones and tablets. You can access all features including trading, deposits, withdrawals, and portfolio management from any device. A dedicated mobile app may be available in the future.

Kreburg supports major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Binance Coin (BNB), Solana (SOL), XRP, Cardano (ADA), Dogecoin (DOGE), Litecoin (LTC), Tron (TRX), and more. Check the Assets section in your dashboard for the complete list of supported coins.

Our support team is available 24/7 through multiple channels: (1) Support Ticket System in your dashboard, (2) Email support, (3) Live chat during business hours. For urgent issues related to withdrawals or security, create a high-priority ticket. We typically respond within 2-4 hours.

Yes! Kreburg offers a generous referral program. Earn commission when friends you refer sign up and trade on the platform. You'll receive a unique referral link and ID in your dashboard. Commission rates and terms are displayed in the Referrals section. Both you and your referral may receive bonuses.

Cryptocurrency deposits are completely free on Kreburg. You only pay the blockchain network fee when sending from your external wallet. For fiat deposits through partner platforms, fees vary by payment method and are disclosed during the purchase process.

Kreburg maintains transparent fee structures: Trading fees (0.1-0.5%), Withdrawal fees (network-dependent), Deposit fees (free for crypto deposits), Investment management fees (disclosed per plan). All fees are clearly displayed before transaction confirmation. We never charge hidden fees.

Through our partner platforms, we support multiple payment methods including Visa, Mastercard, bank transfers, Apple Pay, Google Pay, and local payment options depending on your region. Each payment method may have different processing times and fees, which are displayed before purchase confirmation.

Kreburg partners with trusted third-party providers to enable fiat-to-crypto purchases. You can buy cryptocurrency using credit/debit cards, bank transfers, or other payment methods through our integrated partner platforms. Simply navigate to the 'Buy Crypto' section and follow the guided process.

Yes, Wallet Connect uses industry-standard encryption and never stores your private keys. We only request read permissions to view balances and transaction permissions that you explicitly approve. You maintain full control of your funds and can disconnect your wallet at any time.

Wallet Connect allows you to link your existing external cryptocurrency wallets (MetaMask, Trust Wallet, Coinbase Wallet, etc.) to Kreburg. This enables seamless transfers, trading with your external holdings, and consolidated portfolio management across multiple wallets from one dashboard.

Investment terms vary by plan. Some plans allow early withdrawal with a penalty, while others require holding until maturity to receive full returns. Check the specific terms of your chosen investment plan before committing. All terms are clearly displayed during the investment process.

Kreburg offers multiple investment plans with competitive returns ranging from short-term (daily returns) to long-term (monthly/yearly returns). Each plan has different minimum investment amounts and durations. View all available plans in the Investment section of your dashboard with detailed ROI calculations and maturity dates.

Trading always involves risk, and profits are never guaranteed. Our Trading Bot uses proven strategies and risk management, but cryptocurrency markets are volatile. We recommend starting with small amounts, using stop-loss features, and never investing more than you can afford to lose. Past performance does not guarantee future results.

Our Trading Bot is an automated trading system that executes trades on your behalf using advanced algorithms. You can set your preferred trading parameters, risk level, and let the bot trade options with Bitcoin, Ethereum, and other major cryptocurrencies. The bot operates 24/7 and provides real-time trading results.

Withdrawal limits vary based on your verification level: Level 1 (Email verified) - $1,000/day, Level 2 (KYC verified) - $10,000/day, Level 3 (Enhanced KYC) - $50,000/day. Higher limits can be requested by contacting our support team.

You can request withdrawals at any time through your dashboard. Withdrawals are processed within 24 hours after email confirmation. For security purposes, first-time withdrawal addresses may have a 24-hour delay. Ensure your account is KYC verified for smooth withdrawals.

To deposit crypto: (1) Log in to your dashboard, (2) Navigate to the Deposit section, (3) Select your preferred cryptocurrency, (4) Copy the deposit address or scan the QR code, (5) Send crypto from your external wallet to this address. Deposits are typically confirmed within 10-30 minutes depending on network congestion.

KYC verification on Kreburg typically takes 24-48 hours. You'll receive an email notification once your verification is approved. Ensure all documents are clear, valid, and match the information provided during registration for faster processing.

Yes, KYC (Know Your Customer) verification is required to comply with financial regulations and ensure platform security. You can upload a valid government-issued ID (passport, driver's license, or national ID) through your dashboard. Verified accounts enjoy higher withdrawal limits and full access to all platform features.

Security is our top priority. Kreburg implements industry-standard security measures including SSL encryption, two-factor authentication (2FA), cold storage for the majority of funds, KYC verification, withdrawal confirmations via email, and 24/7 monitoring for suspicious activities. We also maintain strict compliance with financial regulations.

Kreburg is a comprehensive cryptocurrency exchange platform where you can buy, sell, send, and receive cryptocurrencies. We offer trading options with our automated Trading Bot, investment plans with competitive returns, wallet connect functionality, and seamless crypto purchases through our trusted partner websites.